Earthlink blacklists Laughing Squid

We have been notified by some of our customers today that they are unable to receive email sent from Laughing Squid servers to Earthlink email addresses. We have found that all of Laughing Squid’s hosting servers have been blocked by Earthlink without any legitimate reason. We are working to have this matter resolved.

If you have a domain email address (email@yourdomain.com) that redirects to an Earthlink or Mindspring address, the message will bounce back to sender.

Since this is something that is beyond our control, we encourage you to help expedite this by contacting Earthlink directly. This is not the first time that Earthlink has, without warning, blocked Laughing Squid.

You can check back on this post for any updated information we receive regarding this matter.

UPDATE: 4/3/2007 9:15AM PST – It has been 24 hours and Earthlink has still not responded to us regarding this matter. We continue to encourage Earthlink customers to contact their support directly.

UPDATE: 4/3/2007 11:32AM PST – We were finally able to reach some upper level contacts at Earthlink and hopefully they will be removing the block soon.

UPDATE: 4/3/2007 1:42PM PST – Earthlink has informed us that the block will be lifted within the next few hours. At that point email sent to Earthlink and Mindspring should be functioning normally again.

UPDATE: 4/3/2007 4:50PM PST – Some tests we have just sent from Laughing Squid were accepted by Earthlink. It appears that the blacklist has been lifted.