Control Panel/FTP Password Resets

Our upstream provider Rackspace has been conducting security audits for cloud hosting. As a precautionary measure, it has become necessary to reset Laughing Squid control panel/FTP passwords.

If you are suddenly unable to access the control panel and/or FTP for your hosting account, then your password was reset. Do not worry, your website has not been compromised. There are just a few clicks and some basic information required to enter and regain access:

  1. Please go to your control panel and click Lost your password?. This will prompt you for your login Username and will send you an email containing instructions on how to reset your password. Keep in mind that your control panel and FTP login Username and password are identical.
  2. If you do not know your Username, click Don’t know your username? for retrieval.
  3. If you are unable to remember or obtain access to your login information, please contact us through the Help Desk for assistance.

Going forward, PLEASE USE STRONGER PASSWORDS. We have posted about strong passwords before. We strongly encourage using password management tools like 1password and Lastpass to help you store and use 12+ character count alphanumeric passwords that you don’t need to remember that will tremendously improve the overall security of your digital footprint.