Beginning March 31, 2020, our upstream email service provider Rackspace will require 2FA for access to all Email Admin panel accounts.
Two-factor authentication (2FA) provides an additional layer of identification verification when you log into a website.
After entering a valid username and password, 2FA will prompt for a one-time code for access. This one-time code is usually obtained via SMS (text message), however there are other applications that can generate one-time 2FA codes, and even devices including USB dongles.
If you do not want to use SMS, we recommend an app called Authy, which is a free authenticator that you can use from any device, including your desktop, laptop or mobile phone. You can also use it across multiple devices for the same account.