Security Update Required for Billing

Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.

Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.

Here is information on how to update your recurring billing information:
https://www.freshbooks.com/support/i-m-a-client-how-do-i-pay-my-invoices-automatically#updating

If you need a billing statement for accessing your account, you can make this request through our Help Desk.

Thanksgiving 2012 Holiday Hours

We will be closed Thursday, November 22nd for Thanksgiving and will have limited online support (no phone support) on Friday, November 23rd.

All web hosting orders placed after business hours on Wednesday, November 21st will be processed on Monday, November 26th.

Migration to New Billing System, FreshBooks

We’re pleased to announce that we are currently in the process of moving to a new billing system, FreshBooks.

FreshBooks offers many advantages over our previous billing system, including:

  • update your contact and billing information online
  • view your billing history online
  • print invoices and download as PDF
  • standard and cloud hosting plans billed together on one invoice
  • billing history via RSS
  • a cleaner, simpler, more intuitive system

This will be a gradual move, so we appreciate your patience while we complete this process over the next few months.

If you are still on our old billing system and would like to be upgraded sooner, just let us know through the Help Desk.

For those of you who bill your own customers, you might want to look at using FreshBooks as your billing system. Here’s our referral link, let them know we sent you their way.

New Volume Pricing for Cloud Hosting Quota Overages

With our cloud hosting we are phasing out our individual charges for resource overages when customers go over their quota for disk space, bandwidth and compute cycles. We are now using volume pricing in the form of add-on packages available in $4 increments. This will allow our customer’s websites and blogs to scale better in the cloud at a lower price.

Once you have exceeded any of the quotas on our Ultra Squid plan, you will automatically be moved up to the next incremental package according to your usage. If later on you have reduced your usage, you can request to be moved back down to a lower plan.

Where to Locate Your Account Number

Want to upgrade your hosting plan or update your billing information but don’t know your account number? For those of you who have accounts on our standard servers, you can always find your account number on your last billing statement. It will usually be in the upper-right corner of the statement, but line wrapping in some email programs may cause your account number to show up on the left side of your statement.

If you’re hosted in the cloud, you can update your billing information using the control panel under “Billing”.