Datacenter Migration on August 9th

Our upstream provider Liquid Web will be performing an evening maintenance on Aug 9th to migrate between data centers.

During the maintenance window, the Control Panel will be temporarily unavailable (approximately 1 hour) to ensure synchronization between locations. Also during this maintenance window, your websites and databases will experience temporarily READ ONLY mode to ensure accurate data transfer. After the migration, the database management IPs will be updated to the IPs listed at the link below. You will see this change reflected in the control panel as well.

NOTE: Database read only status will be based on size and complexity of individual database. Large databases may take 20-60 minutes for synchronization. The maintenance window is expected to last for approximately six hours.

Any further updates, as well as the list of new database IP’s can be found here: http://status.websitesettings.com/incidents/4fhqlqb2ytv7

Possible Email Latency Issues

Our upstream provider Rackspace has made us aware of issues regarding their email service. This may be effecting a small number of Laughing Squid Web Hosting customers.

Issues include:

  • webmail errors
  • pop/imap connection errors
  • problems with accessing mail folders

If you are experiencing these, or other similar types of issues with your email, you can track resolution progress at Rackspace Status page:

http://status.emailsrvr.com/viewincidents?group=100

 

Security Update Required for Billing

Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.

Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.

Here is information on how to update your recurring billing information:
https://www.freshbooks.com/support/i-m-a-client-how-do-i-pay-my-invoices-automatically#updating

If you need a billing statement for accessing your account, you can make this request through our Help Desk.