Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.
Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.
Here is information on how to update your recurring billing information:
If you need a billing statement for accessing your account, you can make this request through our Help Desk.
We will be closed Thursday, November 24th in observance of Thanksgiving. There will be very limited support on Black Friday the 25th of November.
All support inquiries and web hosting orders placed after business hours on Wednesday, November 23th will be processed on Cyber Monday, November 28th.
We will be closed Monday, September 5th in observance of Labor Day. All support inquiries and web hosting orders placed after business hours on Friday, September 2nd will be processed on Tuesday, September 6th.
Rackspace will be implementing HTTP Strict Transport Security (HSTS) to the Cloud Sites infrastructure on August 1, 2016. This security upgrade only applies to HTTPS sites. HSTS significantly improves website security, ensuring redirects are protected from information capture by attackers and protects from malicious redirects to phishing sites.
All Laughing Squid Web Hosting customers using SSL for their sites will need to resolve any mixed content warnings on their sites by August 1st to avoid down time. More information on what mixed content is and how to verify and correct it is available here:
To test changes prior to the implementation, put this line in the top of your .htaccess file:
Header Set Strict-Transport-Security "max-age=90"
This will cause HSTS to be strictly enforced on the site for up to 90 seconds, enough time to prevent the site from caching the enforcement while still allowing changes to any page(s) if needed. On August 1st, Rackspace will set the enforcement time to 180 days, which is the full implementation recommendation. After this any mixed content sites will be unable to serve content properly.
If you have issues with the new HSTS implementation, please contact us through the Help Desk.
We will be closed Monday, May 30th in observance of Memorial Day. All web hosting orders and support inquiries placed after business hours on Friday, May 27nd will be processed on Tuesday, May 31st.
We will be closed Thursday, November 26th in observance of Thanksgiving. There will be very limited support on Black Friday the 27th of November.
All support inquiries and web hosting orders placed after business hours on Wednesday, November 25th will be processed on Cyber Monday, November 30th.
Laughing Squid Web Hosting support will be closed on Friday, July 4th for the observance of Independence Day. Normal web hosting support hours will resume on Monday, July 7th. Web hosting orders placed after business hours on Thursday, July 3rd will be processed on Monday, July 7th.