Our upstream provider Liquid Web will be performing an evening maintenance on Aug 9th to migrate between data centers.
During the maintenance window, the Control Panel will be temporarily unavailable (approximately 1 hour) to ensure synchronization between locations. Also during this maintenance window, your websites and databases will experience temporarily READ ONLY mode to ensure accurate data transfer. After the migration, the database management IPs will be updated to the IPs listed at the link below. You will see this change reflected in the control panel as well.
NOTE: Database read only status will be based on size and complexity of individual database. Large databases may take 20-60 minutes for synchronization. The maintenance window is expected to last for approximately six hours.
Any further updates, as well as the list of new database IP’s can be found here: http://status.websitesettings.com/incidents/4fhqlqb2ytv7
Our upstream provider Rackspace has made us aware of issues regarding their email service. This may be effecting a small number of Laughing Squid Web Hosting customers.
- webmail errors
- pop/imap connection errors
- problems with accessing mail folders
If you are experiencing these, or other similar types of issues with your email, you can track resolution progress at Rackspace Status page:
Laughing Squid Web Hosting support will be closed on Tuesday, July 4th for the observance of Independence Day. Normal web hosting support hours will resume on Wednesday, July 5th.
We will be closed Monday, May 29th in observance of Memorial Day. All web hosting orders and support inquiries placed after business hours on Friday, May 26th will be processed on Tuesday, May 30th.
Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.
Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.
Here is information on how to update your recurring billing information:
If you need a billing statement for accessing your account, you can make this request through our Help Desk.
We will be closed Thursday, November 24th in observance of Thanksgiving. There will be very limited support on Black Friday the 25th of November.
All support inquiries and web hosting orders placed after business hours on Wednesday, November 23th will be processed on Cyber Monday, November 28th.
We will be closed Monday, September 5th in observance of Labor Day. All support inquiries and web hosting orders placed after business hours on Friday, September 2nd will be processed on Tuesday, September 6th.