Possible Email Latency Issues

Our upstream provider Rackspace has made us aware of issues regarding their email service. This may be effecting a small number of Laughing Squid Web Hosting customers.

Issues include:

  • webmail errors
  • pop/imap connection errors
  • problems with accessing mail folders

If you are experiencing these, or other similar types of issues with your email, you can track resolution progress at Rackspace Status page:



Default Mailbox Storage Size Has Been Increased From 1GB to 25GB

We are pleased to announce that the default mailbox size for our hosting plans with email has been increased, significantly. The previous default size of 1GB email storage per mailbox is now 25GB per mailbox!

There is nothing that you will need to do or request for this change to happen. THIS CHANGE HAS BEEN DEPLOYED AUTOMATICALLY to all existing hosting accounts with email. Any new domains you add will also have this new quota associated with their mailboxes going forward.

Thanks to our upstream provider Rackspace for making this increase possible.

Introducing Rackspace Email for Cloud Hosting

As we are finishing out the last two months of standard hosting, Laughing Squid Cloud hosting continues to evolve. We have just partnered with our upstream providder Rackspace to offer Rackspace Email, a new more robust, feature rich email system we have rolled out to all of our cloud hosting customers (no action is required on your part).

Traditionally the hosting plans have been bundled with a fixed amount of resources. Take for example the popular Micro Squid plan, which offers 5 email accounts. If you have previously needed additional email accounts, you would need to upgrade your hosting plan.

Now we are able to add them to an existing plan, a la carte-style, for $1/month for each additional mailbox.

Recently we have also been able to offer additional databases in similar fashion. So rather than having to upgrade your hosting plan to acquire another database, you can also add on another database for $1/mo. Please see our volume pricing for more information.

Cloud email storage is capped at a max of 1GB of storage per mailbox.

The new email offering does require a new control panel login where you can create, delete and admin email accounts for your domain. If you already have your email accounts set up and running, you do not need to obtain any new login information at this time. If you are trying to create new email accounts, you will notice that the ‘Email’ tab in the cloud control panel is missing. You can contact us through our Help Desk and we will forward you your administrative login information for the new cloud email control panel.

Email Phishing Warning

A number of reports have come in of a phishing message being received asking the recipient to click a link to update email security settings for your domain. This is a phishing spam message originating from outside our network, and we urge anyone who has received this to delete it immediately without clicking any links in the message. [R|H]ack has written a detailed report on this particular message. If you have any questions or concerns about this, please open a Help Desk ticket and provide us with full headers to this email if possible.

Port 587 now available for SMTP

With the increase in the number of ISPs that are blocking outbound SMTP connections to other servers we have added port 587 as an alternative port to use for SMTP. This will possibly allow customers to use port 587 instead of the normal port for SMTP (25) and get around the block by the ISP, which will require that you make a change in your email client to use the alternate port. Here’s more information on how to configure your email client to use port 587 for SMTP.

Squid 14 email issue.

Email service on Squid 14 server is currently down. We are looking at the problem and will post updates here as information becomes available.

UPDATE: This is now fixed. What happened is that we had one issue left over from the recent Plesk update and to fix that issue we ran a tool that is supplied with Plesk. Unfortunately there are issues that were unknown to us with that tool and the version of Plesk we upgraded. This caused for mail to bounce and prevented people from logging into their email accounts.

The tool was used at 4:15 PM PST and the problem was fixed at 4:55 PM PST. So for that period of time any email sent to address would have bounced and you would not be able to log into the email account.