We will be closed Monday, September 5th in observance of Labor Day. All support inquiries and web hosting orders placed after business hours on Friday, September 2nd will be processed on Tuesday, September 6th.
HTTP Strict Transport Security (HSTS) Implementation
Rackspace will be implementing HTTP Strict Transport Security (HSTS) to the Cloud Sites infrastructure on August 1, 2016. This security upgrade only applies to HTTPS sites. HSTS significantly improves website security, ensuring redirects are protected from information capture by attackers and protects from malicious redirects to phishing sites.
All Laughing Squid Web Hosting customers using SSL for their sites will need to resolve any mixed content warnings on their sites by August 1st to avoid down time. More information on what mixed content is and how to verify and correct it is available here:
To test changes prior to the implementation, put this line in the top of your .htaccess file:
Header Set Strict-Transport-Security "max-age=90"
This will cause HSTS to be strictly enforced on the site for up to 90 seconds, enough time to prevent the site from caching the enforcement while still allowing changes to any page(s) if needed. On August 1st, Rackspace will set the enforcement time to 180 days, which is the full implementation recommendation. After this any mixed content sites will be unable to serve content properly.
If you have issues with the new HSTS implementation, please contact us through the Help Desk.
Memorial Day 2016 Holiday Hours
We will be closed Monday, May 30th in observance of Memorial Day. All web hosting orders and support inquiries placed after business hours on Friday, May 27nd will be processed on Tuesday, May 31st.
Default Mailbox Storage Size Has Been Increased From 1GB to 25GB
We are pleased to announce that the default mailbox size for our hosting plans with email has been increased, significantly. The previous default size of 1GB email storage per mailbox is now 25GB per mailbox!
There is nothing that you will need to do or request for this change to happen. THIS CHANGE HAS BEEN DEPLOYED AUTOMATICALLY to all existing hosting accounts with email. Any new domains you add will also have this new quota associated with their mailboxes going forward.
Thanks to our upstream provider Rackspace for making this increase possible.
Christmas and New Year’s Day Holiday Hours
Christmas
Hosting and billing support will be closed on Friday, December 25th in observance of Christmas. Support requests and forms submitted during this period will be processed on Monday, December 28th.
New Year’s Day
Hosting and billing support will be closed on Friday, January 1st in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Friday, January 4th.
Thanksgiving 2015 Holiday Hours
We will be closed Thursday, November 26th in observance of Thanksgiving. There will be very limited support on Black Friday the 27th of November.
All support inquiries and web hosting orders placed after business hours on Wednesday, November 25th will be processed on Cyber Monday, November 30th.
Residual outages on Rackspace Cloud
Over the past two days, Rackspace, our upstream provider for cloud hosting, has been experiencing prolonged outages with cloud hosting. This has impacted our ability to provide solid uptime over these days.
You can follow progress at their blog: https://status.rackspace.com/index/viewincidents?group=22&start=1445400000
While some Laughing Squid customers may not be impacted by this, some accounts will continue to experience intermittent issues with Rackspace’s cloud hosting. We apologize for the downtime and ask for your patience as Rackspace continues to troubleshoot their problem.
