Christmas and New Year’s Day Holiday Hours

Christmas

Hosting and billing support will be closed on Friday, December 25th in observance of Christmas. Support requests and forms submitted during this period will be processed on Monday, December 28th.

New Year’s Day

Hosting and billing support will be closed on Friday, January 1st in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Friday, January 4th.

Residual outages on Rackspace Cloud

Over the past two days, Rackspace, our upstream provider for cloud hosting, has been experiencing prolonged outages with cloud hosting. This has impacted our ability to provide solid uptime over these days.

You can follow progress at their blog: https://status.rackspace.com/index/viewincidents?group=22&start=1445400000

While some Laughing Squid customers may not be impacted by this, some accounts will continue to experience intermittent issues with Rackspace’s cloud hosting. We apologize for the downtime and ask for your patience as Rackspace continues to troubleshoot their problem.