PHP 7.4 available on Cloud Sites

We are excited to announce the introduction of PHP version 7.4 on Cloud Sites. Starting Monday, July 20th you’ll be able to upgrade to 7.4.

We know that staying abreast of the latest technologies is key to your continued success. You want and need the efficiencies and security these new frameworks can provide.

Active support of PHP 7.1 frameworks ended recently and security updates ended in January 2020.

It is recommended to upgrade to any of the supported frameworks (7.3 or 7.4) at your earliest convenience.

Making changes to your site code can be daunting. Although we do not provide development assistance, we will help guide you on your journey off of these older and unsupported PHP versions. We have created a Knowledge Base article to help your transition between legacy PHP versions and version 7.4.

Once PHP 7.4 is available you can update your website(s) PHP version at any time via the ‘Change Technology’ option in the Cloud Sites control panel.

Two-Factor Authentication Required For Email Control Panel Starting 03/31/20

Beginning March 31, 2020, our upstream email service provider Rackspace will require 2FA for access to all Email Admin panel accounts.

Two-factor authentication (2FA) provides an additional layer of identification verification when you log into a website.

After entering a valid username and password, 2FA will prompt for a one-time code for access. This one-time code is usually obtained via SMS (text message), however there are other applications that can generate one-time 2FA codes, and even devices including USB dongles.

If you do not want to use SMS, we recommend an app called Authy, which is a free authenticator that you can use from any device, including your desktop, laptop or mobile  phone. You can also use it across multiple devices for the same account.

Christmas and New Year’s Day Holiday Hours 2019

Christmas

Hosting and billing support will be closed on Wednesday, December 25th in observance of Christmas. Support requests and forms submitted during this period will be processed on Thursday, December 26th.

New Year’s Day

Hosting and billing support will be closed on Wednesday, January 1st in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Thursday, January 2nd.