Possible Email Latency Issues

Our upstream provider Rackspace has made us aware of issues regarding their email service. This may be effecting a small number of Laughing Squid Web Hosting customers.

Issues include:

  • webmail errors
  • pop/imap connection errors
  • problems with accessing mail folders

If you are experiencing these, or other similar types of issues with your email, you can track resolution progress at Rackspace Status page:

http://status.emailsrvr.com/viewincidents?group=100

 

Security Update Required for Billing

Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.

Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.

Here is information on how to update your recurring billing information:
https://www.freshbooks.com/support/i-m-a-client-how-do-i-pay-my-invoices-automatically#updating

If you need a billing statement for accessing your account, you can make this request through our Help Desk.

Christmas and New Year’s Day Holiday Hours 2016

Christmas

Hosting and billing support will be closed on Monday, December 26th in observance of Christmas. Support requests and forms submitted during this period will be processed on Tuesday, December 27th.

New Year’s Day

Hosting and billing support will be closed on Monday, January 2nd in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Tuesday, January 3rd.