Christmas and New Year’s Day Holiday Hours 2017

Christmas

Hosting and billing support will be closed on Monday, December 25th in observance of Christmas. Support requests and forms submitted during this period will be processed on Tuesday, December 26th.

New Year’s Day

Hosting and billing support will be closed on Monday, January 1st in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Tuesday, January 2nd.

Datacenter Migration on August 9th

Our upstream provider Liquid Web will be performing an evening maintenance on Aug 9th to migrate between data centers.

During the maintenance window, the Control Panel will be temporarily unavailable (approximately 1 hour) to ensure synchronization between locations. Also during this maintenance window, your websites and databases will experience temporarily READ ONLY mode to ensure accurate data transfer. After the migration, the database management IPs will be updated to the IPs listed at the link below. You will see this change reflected in the control panel as well.

NOTE: Database read only status will be based on size and complexity of individual database. Large databases may take 20-60 minutes for synchronization. The maintenance window is expected to last for approximately six hours.

Any further updates, as well as the list of new database IP’s can be found here: http://status.websitesettings.com/incidents/4fhqlqb2ytv7

Possible Email Latency Issues

Our upstream provider Rackspace has made us aware of issues regarding their email service. This may be effecting a small number of Laughing Squid Web Hosting customers.

Issues include:

  • webmail errors
  • pop/imap connection errors
  • problems with accessing mail folders

If you are experiencing these, or other similar types of issues with your email, you can track resolution progress at Rackspace Status page:

http://status.emailsrvr.com/viewincidents?group=100