Security Update Required for Billing

Our billing partner Freshbooks has recently completed a process to fully comply with Payment Card Industry (PCI) standards.

Due to this upgrade in security, it is necessary for you to login to your Freshbooks billing account and make a one-time update to your credit billing information and save it. After doing this, your normal monthly recurring billing will continue without interruption.

Here is information on how to update your recurring billing information:

If you need a billing statement for accessing your account, you can make this request through our Help Desk.

Christmas and New Year’s Day Holiday Hours 2016


Hosting and billing support will be closed on Monday, December 26th in observance of Christmas. Support requests and forms submitted during this period will be processed on Tuesday, December 27th.

New Year’s Day

Hosting and billing support will be closed on Monday, January 2nd in observance of New Year’s Day. Support requests and forms submitted during this period will be processed on Tuesday, January 3rd.

HTTP Strict Transport Security (HSTS) Implementation

Rackspace will be implementing HTTP Strict Transport Security (HSTS) to the Cloud Sites infrastructure on August 1, 2016. This security upgrade only applies to HTTPS sites. HSTS significantly improves website security, ensuring redirects are protected from information capture by attackers and protects from malicious redirects to phishing sites.

All Laughing Squid Web Hosting customers using SSL for their sites will need to resolve any mixed content warnings on their sites by August 1st to avoid down time. More information on what mixed content is and how to verify and correct it is available here:

To test changes prior to the implementation, put this line in the top of your .htaccess file:

Header Set Strict-Transport-Security "max-age=90"

This will cause HSTS to be strictly enforced on the site for up to 90 seconds, enough time to prevent the site from caching the enforcement while still allowing changes to any page(s) if needed. On August 1st, Rackspace will set the enforcement time to 180 days, which is the full implementation recommendation. After this any mixed content sites will be unable to serve content properly.

If you have issues with the new HSTS implementation, please contact us through the Help Desk.

Default Mailbox Storage Size Has Been Increased From 1GB to 25GB

We are pleased to announce that the default mailbox size for our hosting plans with email has been increased, significantly. The previous default size of 1GB email storage per mailbox is now 25GB per mailbox!

There is nothing that you will need to do or request for this change to happen. THIS CHANGE HAS BEEN DEPLOYED AUTOMATICALLY to all existing hosting accounts with email. Any new domains you add will also have this new quota associated with their mailboxes going forward.

Thanks to our upstream provider Rackspace for making this increase possible.